FAQs

General Policies:

Everyone needs to know how fast your new obsession will arrive so you don’t have to wait by the window. Returns and other things can be found here, too.

You’re in the right spot! You can purchase our products directly from our site.

We accept all major credit cards, Apple Pay and Google Pay.

NOVA typically processes orders within 1-2 business days. Once your order is processed, shipping time varies depending on the method you select at checkout. Domestic orders typically arrive within 3-7 business days. Please note, these times may vary during holiday seasons or due to unforeseen circumstances with the carrier.

Once your order has been shipped, you'll receive a confirmation email containing a tracking number. You can use this number to track your order through NOVA or the carrier’s website.

We ship our Lift Off Delta 8 THC + THC-V gummies to every state and territory within the United States where it is legal for us to do so. 

We cannot ship Delta 8 to the following states: 

  • Alaska: Delta-8 THC is explicitly banned.
  • Arizona: Delta-8 THC is explicitly banned.
  • Arkansas: Delta-8 THC is explicitly banned.
  • Colorado: Delta-8 THC is regulated and subject to specific testing and labeling requirements. While we meet most of these, we’re not risking it.
  • Delaware: Delta-8 THC is explicitly banned.
  • Idaho: Delta-8 THC is explicitly banned.
  • Iowa: Delta-8 THC is explicitly banned.
  • Mississippi: Delta-8 THC is explicitly banned.
  • Montana: Delta-8 THC is explicitly banned.
  • Rhode Island: Delta-8 THC is explicitly banned.
  • Utah: Delta-8 THC is explicitly banned.

Potentially. Send us an email with your order number and a detailed request. If we haven’t already fulfilled your order, we’ll work on a case-by-case basis to determine if we are able to change your order. We want you to love every order from NOVA!

We accept returns of unused, unopened items within 14 days of delivery. Please note that the customer is responsible for return shipping costs unless the item is damaged or an incorrect order was received.

To initiate a return, please contact our customer service team with your order number and reason for return. They'll provide you with instructions and a return authorization number. You can email us at info@thenovaelement.com or contact us through the site.

Once we receive your returned item, please allow 3-5 business days for us to process your return and issue a refund. Please contact your banking institution or credit card provider to inquire about when you will see the refund reflected in your account.

Uh oh! That’s not a good look. If your product arrives damaged, please contact our customer service team immediately with photos of the damage so we can assess the issue. We want your NOVA order to be everything you imagined – and even more. 

Ready to talk (nerdy) to us? Use our contact form right here on the site!

We’re supernatural just like you, but we need our rest. We’re based on the East Coast of the US. We’re available from 9 AM – 5 PM Eastern time Monday through Friday. 

BREAKTHROUGH:

All about our wellness drink product, technology, adaptogenic mushrooms, Rhodiola, how to use it and more!


Breakthrough is a functional wellness drink mix formulated with CBD, adaptogens, and science-backed technology to boost your performance, energy, mood, and focus.* Its active ingredients and technology are all backed by individual clinical trials. Learn about The Science.

This wellness drink mix comes in a naturally-derived fruit punch flavor. Because of the Dehydra-Tech technology, there is no hemp taste from CBD. The PeakO2 mushroom blend and Rhodiolife Rhodiola do not have any impact on the taste of Breakthrough. All you can taste is the best fruit punch you’ve ever had! 

No, this product is THC-free. It contains broad-spectrum CBD which will not make you high.

You can add this mix to any drink or smoothie. Simply stir or shake it in. The recommended dose is 1-2 packs per day. Please be mindful: If you set your mix down in a more fluid base (like water), you’ll need to give it a little shake or stir when you’re ready to finish the drink. Separation is natural! We recommend using Breakthrough consistently for at least 14-28 days for maximum results.*

The combination of ingredients in this product work to activate and assist your body’s natural energy and balancing systems.* For more details on each of these ingredients and how they work in your body, follow these links:

Some of the potential benefits include increased endurance, peak power, performance, and recovery.* NOVA recommends using Breakthrough consistently for at least 14-28 days for the most robust benefits, but with the technology, users should feel some effects within minutes, like energy and a boost in power and focus.*

Yes, this product is a natural supplement that is gluten-free, vegan and sugar-free (it is sweetened with stevia but does not have a bitter aftertaste).

The PeakO2 Mushroom Blend is clinically found to help your body work harder and longer with less effort and better recovery.* It provides a wider diversity of beta-glucan-containing compounds, yielding a higher prebiotic dietary fiber content, which can balance and diversify the healthful microorganisms in our guts.* Learn more about PeakO2.

This ingredient compound has use applications in both the athletic performance world (PeakO2 is like beta-alanine and creatine combined, just potentially faster-acting without the tingles) and the ‘real’ world.* While PeakO2®’s clinical trials were based on testing physical performance, these mushrooms – individually – have countless other studies.

DehydraTECH™ technology is a patented technology that reduces onset time and increases bioavailability. This means you can feel the effects faster and absorb more of the product through your bloodstream.

Learn all about the tech: The Tech Room

It is recommended to use Breakthrough consistently for 14-28 days to experience full benefits. However, with our added proprietary technology, users should feel some effects within minutes.*

Yes, Breakthrough can be used as a healthier and more effective alternative to traditional pre-workout drinks. NOVA encourages athletes of all levels to add Breakthrough to their wellness routine. Plus, the clinical trials on its ingredients have been shown to:

PEAKO2:

1. UNC CHAPEL HILL: Peak Power and Competition – competitive athletes

PeakO₂® may help your body to:

  • Elevate maximum power output and peak strength*
  • Improve “anaerobic peak power” by optimizing oxygen utilization*
  • Maximize exercise duration by extending time-to-exhaustion* 
  • Enhance workout effectiveness by increasing exercise capacity*

2. COLLEGE OF CHARLESTON: Power and Endurance – recreationally active adults

PeakO₂® may help your body:

  • Improve/increase time to physical fatigue* 
  • Improve oxygen utilization (possibly leading to better endurance)*
  • Lower its heartbeats per minute (the heart does more work with less effort, possibly leading to an increase in “work capacity”)*
  • Decrease lactate production*
  • Increase its peak power*

 RHODIOLIFE:

1. Rhodiolife® supports muscles during exercise*.

Extract of Rhodiola rosea Radix Reduces the Level of C-Reactive Protein and Creatinine Kinase in the Blood.

Note: Rhodiolife is the water-soluble form of Radix/Rhodax.

  • This study showed that Rhodiolife® showed to assist the body in an optimal inflammatory response and muscle-protective effects.* 

This product is NSF-S certified and crafted in a super-certified dietary and nutritional supplement lab in the US. Our manufacturing facility carries the following certifications:

cGMP, NSF GMP (NSF/ANSI 455-2, Dietary Supplements), Certified Organic, Kosher and Halal

Please note that Breakthrough is not certified halal, kosher or organic.

Yes, Breakthrough can be used as a healthier alternative to coffee and other stimulants. It can support your energy and performance without causing jitteriness.

As with any supplement, it's important to consult with a healthcare professional before starting a new regimen. However, the ingredients in this product are generally recognized as safe and are not known to have significant side effects for most people. If you have any health concerns or are taking medication, consult with your doctor before using this product.

No, Breakthrough does not contain any psychoactive ingredients. Our CBD is broad-spectrum, meaning the THC has been removed. The PeakO2 mushroom blend only contains adaptogenic mushrooms, not those containing psilocybin, which are mushrooms that produce psychedelic effects. The mushrooms in Breakthrough are: unextracted, full-spectrum, organic Cordyceps militaris, reishi, lion’s mane, shiitake, kings trumpet and turkey tail.

An adaptogen (could) decrease stress and promote calm while enhancing energy*. Check out these quick nuggets:

  • An adaptogen allows an organism to counteract adverse physical, chemical or biological stressors by generating non-specific resistance.*
  • In 1969, Rhodiola was identified as one of just five plants that met the criteria for a “true adaptogen”. Other secondary adaptogens have since been identified.**
  • Low to negligible toxicity* 
  • Multiple ways it performs in the body: A non-specific mode of action yielding a broad-spectrum resistance*
  • Body-balancing: A normalizing effect on various organs and systems*
  • The (potential) effect matches what you need the adaptogen for: An intensity of effect that is proportional to that of the need*

Adaptogens must not cause side effects such as insomnia, low protein synthesis, or excessive energy consumption; they must do no harm to the human body. 

Potential benefits of all true adaptogens (i.e., Rhodiola, panax ginseng, eleuthero, maca and schisandra):

  • Supports an increase in the body’s resistance to stressful stimuli*
  • Non-stimulating*
  • Low or no toxicity*

Lift Off:

You’re ready to take flight with our Delta 8 THC + THC-V gummies, but need some more deets. We got you.

Lift Off is a THC gummy supplement that combines D8 THC and THC-V with patented technology to provide a balanced, enhanced high while optimizing appetite support.*

Lift Off is designed to help increase focus and energy, while also providing an evenly-unfolding high. It may also help to mitigate the traditional "munchies" associated with THC use.

The recommended dose is ¼ -1 gummy, but this may vary depending on your tolerance and preference. Start with a lower dose until you know your preferred high. Gradually increase every 45 minutes until you’ve reached the stars!

Lift Off contains 15mg of D8 THC and 3mg of THC-V, both derived from organically-grown hemp. It also uses technology to enhance absorption and bioavailability. Check out the nutritional label: Lift Off

Lift Off has a passionfruit flavor, and the technology used in the product masks the traditional hemp flavor associated with THC products. It’s the same technology used in Breakthrough.

Yes, Lift Off contains D8 THC, which is very likely to induce a high. The addition of THC-V and technology aims to enhance this effect and provide a more even, long-lasting high.

Lift Off can be taken whenever you're ready for an uplifted, focused state of mind. It can be used for work, before social events, or to enhance relaxation and enjoyment of hobbies.

No, Lift Off should not be used while pregnant or nursing. It's also not recommended to operate machinery, including driving, while under the effects of Lift Off.

The technology enhances the bioavailability and absorption of THC-V, meaning you get more of the effects, faster. It also masks the taste and smell of hemp, providing a more enjoyable user experience. It’s the same technology used in our Breakthrough mix! 

Learn more: Our Technology

Lift Off contains THC-V, which is currently being studied for its potential to curb the appetite-stimulating effects usually associated with THC use. However, individual results may vary.

As with any product containing THC, potential side effects may include changes in appetite, mood, and cognition, as well as physical sensations such as dry mouth or altered coordination. Start with a low dose to see how Lift Off affects you before increasing the amount.

Remember to always consult with a healthcare provider before starting any new supplement regimen, especially if you have underlying health conditions or are taking other medications. The use of THC is also subject to legal restrictions depending on your location.

Yes, absolutely. We encourage our superwomen to give it a go! If you have never consumed THC (tetrahydrocannabinol) before, it is generally advisable to approach any cannabis-related product, including Delta-8 THC, with caution. Delta-8 THC, like Delta-9 THC, has psychoactive properties and can produce similar effects, albeit usually milder.

When trying THC for the first time, it's important to start with a low dosage to assess your body's response and sensitivity. Since everyone's tolerance and reaction to THC can vary, beginning with a small amount allows you to gauge your tolerance and determine how it affects you personally. Our Lift Off gummies can easily be cut to reduce the strength of the ingested bite.  It is also advisable to consume it in a comfortable and safe environment and to allow enough time to observe the effects before considering any additional consumption. This time range can be anywhere from 30 minutes to 1 hour.

As with any supplement, consulting with a healthcare professional is recommended if you have any underlying health conditions or if you are taking medications that may interact with THC. They can provide personalized guidance and advice based on your specific circumstances.

Lift Off is crafted in a food-certified dietary and supplement facility in the US.

YES! You can see how Lift Off is made! Check out the magnificence: The Making of Lift Off.